Australian High Commission
South Africa
High Commission address: 292 Orient Street, Arcadia, Pretoria - Telephone: +27 12 423 6000 - Fax: +27 12 342 8442 (Admin & Consular)

Visas and Migration  

Welcome to the Australian Immigration Office at the Australian High Commission, Pretoria. We are an overseas office of the Australian Department of Immigration and Border Protection (DIBP).

Important news! New measures to mitigate the risk of polio transmission to Australia

If you have spent a period of 28 days or longer on after 5 May 2014 in Afghanistan, Cameroon, Equatorial Guinea, Ethiopia, Iraq, Israel, Nigeria, Pakistan, Somalia or Syria, or any combination of these countries, you will need to provide your polio vaccination certificate. For more information see: Polio vaccination certificates

Important news! New Visa Application Centres for South Africa

From 1 July 2014 Teleperformance will be providing Visa Application Centre (VAC) services in South Africa for the Australian High Commission in Pretoria. VACs are located in Cape Town, Durban, Johannesburg and Pretoria.

For more information see: Service Delivery Partners in Africa

Important notice for clients in Johannesburg and surrounds: During the initial period of transition to a new service delivery partner, visa applications are currently unable to be lodged in person at the Australian VAC in Johannesburg. If you reside in Johannesburg or surrounds and require a visa to Australia, you should either courier your application to the Australian VAC in Johannesburg or alternatively make an appointment (via the contact details below) to visit the Australian VAC in Pretoria office to lodge in person.

Contact Details for Teleperformance in South africa:

Telephone: +27 87 3507111


Locations of the new VACs in South Africa:


1st Floor, Menlyn Corner,
Frikkie De Beer Street,
Corner of Lois/Atterbury Road,
Menlyn Pretoria, South Africa


24 Central, 6 Gwen Lane
Johannesburg, South Africa


3rd Floor, Office Tower, Atrium Overport City,
Berea Street, 430 Peter Mokaba Ridge,
Durban, South Africa

Cape Town

Upper Ground Floor, Media Quarter Building,
Corner of De SMidt Street and Somerset Road,
Se Waterkant, Cape Town, South Africa

If you have an outstanding application with VFS Global: All outstanding applications lodged with the previous service delivery partner, VFS Global, will be forwarded to the Australian Immigration Office at the Australian High Commission, Pretoria for processing.

Other News

Non-Contributory Parent and Other Family visas have closed to new applications
The Visa Evidence Charge (VEC) to increase to A$150 on 1 July 2014
Increase in visa prices from 1 July 2014
Visa scams - don't get caught out

Country Coverage

The Immigration Office at the Australian High Commission, Pretoria provides visa, immigration and citizenship services to residents of South Africa and other countries in Southern and Western Africa. Through our visa application service delivery partners you are able to lodge an Australian visa at a number of different locations throughout Southern and Western Africa.

To see who is responsible for processing visa, immigration and citizenship services from your country of usual residence see: Country coverage - Africa 

How to apply for a visa to Australia 

All people who are not Australian citizens need a visa to travel to Australia. For information on how to lodge your visa application, what documents you need to provide and how to pay the visa application charge, please see:

How do I lodge my visa application?

What visa can I apply for?

The Find a Visa tool on the Department of Immigration and Border Protection website can help you select a visa that meets your requirements.

See: Visit Australia if you would like to visit Australia for tourism or for business meetings 
See: Work in Australia if you would like to work in Australia
See: Skilled Migration if you would like to migrate as a skilled migrant
See: Study in Australia if you would like to study in Australia
See: Live in Australia if you would like to live in Australia permanently

How long will it take to process my visa application?

If you lodge your visa application at the last minute, you may be disappointed if you are not granted your visa in time for your planned date of travel. Please lodge your visa application with plenty of time before you intend to travel.

For information about processing times, please see: Visa Processing Times.

I need to travel to Australia urgently. How do I get a visa quickly?

If you need to travel to Australia within a short timeframe for compelling or compassionate reasons, please contact the Australian Immigration Office responsible for processing your visa application. In some cases we may able to expedite your visa application.

Please note that simply applying late for your visa will not be considered compelling or compassionate in most cases.

See: Contact us

What else should I know before lodging my visa application?

All visa applicants must read the following Important Information before lodging their visa application.

If you have any other questions, please see our: FAQs

How can I contact the Australian High Commission about my visa application?

See: Contact us